Century II Exhibition Hall
225 W Douglas Ave, Wichita, KS
Educational Seminars offered by national speaker, Heather Blume, CAS
8:30 - 9:30 am - The Speed of Leads
Long gone are the days of leaving a message on an answering machine and waiting patiently for a call back. Not only do your prospective customers have more avenues than ever to reach out to you, today’s world demands instant gratification (is instant even fast enough anymore?). In the end, your ability to capture leads absolutely depends on your lead response time. Join Heather Blume in this fun and lively look into how your response time impacts your sales and even more importantly, what you can do to improve it.
$25/members $45/non-members
10:00 - 11:00 am - Can I Be Frank? Employee Feedback Methods That Work!
Performance feedback is one of the most important skills any manager can master, and it's also one of the most elusive in today's passive-aggressive world. This session focuses on direct employee feedback methods that increase performance, and the needs of, and impact on, your whole site team. It's time to update your feedback methods for the modern age, calibrate them for success and employee growth, and time to stop serving up a "compliment sandwich" that no one really wants to eat - Let Heather teach you how!
$25/members $45/non-members
11:30 - 12:30 pm - The Miracle Worker Cheat Sheet
Everyone knows that one of the most important assets we have on any site are our miracle worker maintenance staffs. The properties don't run without them, and, frankly, due to resident complaints, neither do the office teams. This workshop-style session teaches maintenance employees how to set up an easily customizable pre-diagnosis tool for their own communities which can increase overall productivity, not only for the maintenance teams, but raise resident satisfaction rates as well. Additionally, we will include some communication clarity tips that can raise the level of interactions and help smooth out some of the rough patches in resident relations.
$25/members $45/non-members
8:30 - 9:30 am - The Speed of Leads
Long gone are the days of leaving a message on an answering machine and waiting patiently for a call back. Not only do your prospective customers have more avenues than ever to reach out to you, today’s world demands instant gratification (is instant even fast enough anymore?). In the end, your ability to capture leads absolutely depends on your lead response time. Join Heather Blume in this fun and lively look into how your response time impacts your sales and even more importantly, what you can do to improve it.
$25/members $45/non-members
10:00 - 11:00 am - Can I Be Frank? Employee Feedback Methods That Work!
Performance feedback is one of the most important skills any manager can master, and it's also one of the most elusive in today's passive-aggressive world. This session focuses on direct employee feedback methods that increase performance, and the needs of, and impact on, your whole site team. It's time to update your feedback methods for the modern age, calibrate them for success and employee growth, and time to stop serving up a "compliment sandwich" that no one really wants to eat - Let Heather teach you how!
$25/members $45/non-members
11:30 - 12:30 pm - The Miracle Worker Cheat Sheet
Everyone knows that one of the most important assets we have on any site are our miracle worker maintenance staffs. The properties don't run without them, and, frankly, due to resident complaints, neither do the office teams. This workshop-style session teaches maintenance employees how to set up an easily customizable pre-diagnosis tool for their own communities which can increase overall productivity, not only for the maintenance teams, but raise resident satisfaction rates as well. Additionally, we will include some communication clarity tips that can raise the level of interactions and help smooth out some of the rough patches in resident relations.
$25/members $45/non-members
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Maintenance Mania
12:30 pm - Participant Check-in and Practice To register and receive regulation wheels, contact David Pfaff at (316)259-4876. 1:30 - 4 pm - Competition Spectators, please bring your game face! A traveling Best Cheering Award will be awarded to the team with the best uniform, noise makers, face paint...you name it. Show up and support your maintenance team, just like they show up at your property to support your residents! |
Trade Show
4 - 7 pm Your entire team is invited out to network with vendors and colleagues, while having a great time, enjoying snacks and winning prizes. Don't forget to pick up your game piece when you arrive so you will be in the drawing for cash prizes at the end of the evening! |
